Migration Process Overview

Begin by completing the Technical Enablement Steps. These include enabling migration in the Appliance Manager and opening specific firewall ports.

Then contact Files.com Support to begin a pre-migration. This dry run copies the files, users, and settings to a new Files.com cloud site. The time required depends on the amount of data. When it is complete, Support provides access credentials and the cloud URL.

Reviewing the Pre-Migration Site

Review the pre-migration site to confirm everything looks correct. Configure any required SSL certificates, and optionally customize your SFTP host key, MOTDs, and other site-specific settings. We make a best effort to migrate branding elements, but review those manually.

During the pre-migration:

• Avoid making changes to the pre-migration site. To explore features or test configurations, create a new folder at the root level and work only within that folder. Do not connect this folder to your production site.

• Do not add users to the pre-migration site. Any users you add will be ignored during final migration.

• You may review existing users, but do not edit or delete them until after the final migration.

• Make any changes to existing users or site settings on your production site. Those changes will be applied during the final migration.

• Site settings may be overwritten during the final migration, so plan to review them again afterward.

To make sure the custom domain works after migration, configure its SSL certificate on the new site. Upload it under Encryption > SSL Certificates, or ask Files.com Support to install it.

Choosing a Service Region

Files.com offers cloud hosting in 8 service regions. The migration initially places your files in the USA region. After the migration is complete, you can move the files to another available region through the Files.com interface.

Performing the Final Migration

When you're ready to proceed, coordinate with Files.com Support for the final migration. They'll do a final sync of your settings and files and update the pre-migrated site with all of your latest data.

After the sync is complete, Files.com Support tells you when to update DNS to point to the cloud environment.

After confirming that clients reach the Files.com site and transfers work, shut down the on-premise appliance.