# Deleting Old Quotas

Some legacy ExaVault installations hit a limitation that prevents creating additional users. The error returned is *User Quota Exceeded*, which blocks any new users from being created on the platform.

This quota is removed with a single command, given console or shell access to the server.

Connect to the server over shell or console access, sudo into root, and run:

```
docker exec -it exavault-mariadb-1 mysql -u smartfile --password=smartfile smartfile -e "delete from ftp_sitequotalimit"
```

After the command runs, refreshing the **Users** page on the ExaVault site lets the administrator create additional users.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.exavault.com/administration-tasks/deleting-old-quotas.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.