Technical Enablement Steps

When migrating from ExaVault to the Files.com Cloud, you are welcome to partner with our Support team for hands-on assistance throughout the process.

Enable Migration in Appliance Manager

To begin, navigate to Appliance Manager and enable the Enable Migration to Files.com setting. Enabling this setting authorizes the Files.com service to connect to your appliance and transfer your configuration and files securely.

This access is strictly limited to the Files.com published IP range, ensuring that only Files.com can access your appliance during the migration. No other vendors or outside parties will be able to connect.

Important: Only enable this setting during your active migration window.

Firewall Requirements

If your appliance is protected by a firewall or hosted within a cloud provider, you'll need to ensure that the following network access is configured to facilitate the migration.

Ports to open: 16043, 16306

Source IP Range: 198.72.80.0/20 (This includes all IP addresses from 198.72.80.0 through 198.72.95.255.)

For clarity, this is opening up for inbound traffic from Files.com to your appliance. Port 16306 is used for Files.com to connect to the appliance's database to transfer over the database content, and port 16043 is used for Files.com to download the contents of your file storage.

Security Reminder: Do not open this IP range outside of an active migration to the Files.com Cloud.