Premium Features

Premium customers enjoy enhanced features designed to make your experience smoother, safer, and more reliable. Here’s a breakdown of the exclusive premium benefits available to you.

Email and Phone Support

When you upgrade to Premium, you gain access to our world-class support team. Whether you prefer in-depth assistance over email or real-time help by phone, we’re here to support you.

Our support team will answer your questions and help you solve problems with your ExaVault installation.

Automatic Updates

ExaVault’s Automatic Updating feature, available exclusively on premium plans, keeps your appliance current with the latest security patches, feature enhancements, and performance improvements. This includes updates to both the ExaVault software and the underlying Linux operating system.

Managed through the built-in Appliance Manager, automatic updates offer full control and flexibility. Administrators can enable or disable the feature at any time, configure the specific time of day updates should occur, and even trigger updates on-demand with a single click. The system checks for updates in real-time and provides clear options to apply them immediately or wait for the scheduled window.

When enabled, the automatic update schedule also extends to OS-level maintenance through unattended upgrades—ensuring your entire stack stays aligned and secure without manual intervention.

For customers not using Premium, updates require downloading a new image from ExaVault and manually re-mapping the data disk to the new instance.

Enabling Automatic Updates

Log into the Appliance Manager to enable or disable automatic updates. The Configuration Page includes the settings:

• Auto-Update - When the box is checked, ExaVault will automatically check for new updates once per day, and will automatically apply new updates.

• Time of Day & Timezone - This is the hour of the day and the timezone used for ExaVault to check for updates. If Auto-Update is enabled, ExaVault will check every day during that hour. This lets you plan for updates and avoid disruptions.

The automatic update schedule also extends to OS-level maintenance through unattended upgrades, so your entire stack stays aligned and secure without manual intervention.

Single Sign-On (SSO)

Premium customers can integrate ExaVault with a single sign-on (SSO) solution that supports SAML. Security Assertion Markup Language, or SAML, is a standardized way to tell external applications and services that a user is who they say they are. Enabling SSO for authentication lets you incorporate ExaVault within your existing infrastructure.

If you also enable SCIM provisioning, you can automatically provision user accounts within ExaVault without tedious, manual setup.

Automatic SSL Certificate Management

ExaVault Premium customers can enable automatic SSL certificate management in the appliance manager SSL Certificate page. This activates ongoing, automatic SSL registration and renewal for your domain.

Certificates are provided by Let's Encrypt. Let's Encrypt is a non-profit Certificate Authority, providing exceptional security that meets, or exceeds, that of comparable commercial Certificate Authorities. Let's Encrypt provides automated processes for managing and updating certificates.

ExaVault is programmatically integrated with Let's Encrypt, via the cloud service of our parent company Files.com, removing human interaction which can introduce human error into the certificate management process.

ExaVault monitors the expiration date of the SSL certificate and automatically installs a new one, so you don't have to monitor expiration dates.

Enabling Automatic SSL Certificates

Automatic SSL Certificates are configured within the Appliance Manager.

On the Configuration Page, make sure the Hostname resolves to your appliance's IP address. If you update the configuration, restart the appliance from the Home Page.

Make sure that port 80 to your appliance's IP is not blocked by a firewall, so that the automatic process can verify connection.

If your Hostname is correct, visit the SSL Certificate Page, and change the option at the top of the page to Automatic. Nothing else is needed for automatic certificate updates.

When a new certificate is created, your appliance's proxy and SFTP/FTP services are restarted to automatically apply the updates.

Two-Factor Authentication (2FA)

Upgrading to ExaVault Premium allows you to configure Two-Factor Authentication for your users.

To enable SMS (security codes sent as texts) for two-factor authentication, you must provide credentials for a Twilio account in the appliance manager.