Premium Features

Premium plans include additional capabilities that are not available on standard ExaVault installations. The sections below cover each premium feature in turn.

Email and Phone Support

Premium plans include access to the ExaVault support team by email and by phone. The team answers questions and helps resolve problems with your ExaVault installation.

Automatic Updates

Automatic Updating keeps your appliance current with the latest security patches, new features, and performance improvements. The feature applies to both the ExaVault software and the underlying Linux operating system, and is available exclusively on premium plans.

Automatic updates are managed through the built-in Appliance Manager. Administrators can enable or disable the feature, configure the time of day updates occur, and trigger updates on demand. The system checks for updates in real time and lets you apply them immediately or wait for the scheduled window.

When the feature is enabled, the schedule also covers OS-level maintenance through unattended upgrades, so the entire stack stays aligned and secure without manual intervention.

Customers not on a premium plan update by downloading a new image from ExaVault and manually re-mapping the data disk to the new instance.

Enabling Automatic Updates

Log into the Appliance Manager to enable or disable automatic updates. The Configuration Page includes the settings:

• Auto-Update - When the box is checked, ExaVault will automatically check for new updates once per day, and will automatically apply new updates.

• Time of Day & Timezone - This is the hour of the day and the timezone used for ExaVault to check for updates. If Auto-Update is enabled, ExaVault will check every day during that hour. This lets you plan for updates and avoid disruptions.

The automatic update schedule also extends to OS-level maintenance through unattended upgrades, so your entire stack stays aligned and secure without manual intervention.

Single Sign-On (SSO)

Premium customers can integrate ExaVault with a single sign-on (SSO) solution that supports SAML. Security Assertion Markup Language (SAML) is a standardized way to tell external applications and services that a user is who they say they are. Enabling SSO for authentication lets you incorporate ExaVault within your existing identity infrastructure.

If you also enable SCIM provisioning, ExaVault provisions user accounts automatically without manual setup.

Automatic SSL Certificate Management

ExaVault Premium customers can enable automatic SSL certificate management on the Appliance Manager SSL Certificate page. This activates ongoing, automatic SSL registration and renewal for your domain.

Certificates are provided by Let's Encrypt, a non-profit Certificate Authority that provides automated processes for managing and updating certificates. ExaVault is programmatically integrated with Let's Encrypt through the cloud service of our parent company Files.com, which removes human interaction from the certificate management process.

ExaVault monitors the expiration date of the SSL certificate and installs a new one automatically, so you don't have to monitor expiration dates.

Enabling Automatic SSL Certificates

Automatic SSL Certificates are configured within the Appliance Manager.

On the Configuration Page, make sure the Hostname resolves to your appliance's IP address. If you update the configuration, restart the appliance from the Home Page.

Make sure that port 80 to your appliance's IP is not blocked by a firewall, so that the automatic process can verify connection.

If your Hostname is correct, visit the SSL Certificate Page, and change the option at the top of the page to Automatic. Nothing else is needed for automatic certificate updates.

When a new certificate is created, your appliance's proxy and SFTP/FTP services are restarted to automatically apply the updates.

Two-Factor Authentication (2FA)

ExaVault Premium allows you to configure Two-Factor Authentication for your users.

To enable SMS (security codes sent as texts) for two-factor authentication, you must provide credentials for a Twilio account in the Appliance Manager.

Syslog Export to SIEM

Automatic syslog export to your SIEM system is configured in the Appliance Manager.

On the Configuration page, enter the information for your SIEM system in the Syslog Host and Syslog Port fields. After you save your changes, restart the appliance from the Home page.