Premium Features

Premium customers enjoy enhanced features designed to make your experience smoother, safer, and more reliable. Here’s a breakdown of the exclusive premium benefits available to you.

Chat, Email, and Phone Support

When you upgrade to Premium, you get access to our world-class support team. Whether you prefer instant chat, detailed email conversations, or a real-time phone call, we’re here to help.

Our support team will answer your questions and help you solve problems with your ExaVault installation.

Single Sign-On (SSO)

Premium customers can integrate ExaVault with a single sign-on (SSO) solution that supports SAML. Security Assertion Markup Language, or SAML, is a standardized way to tell external applications and services that a user is who they say they are. Enabling SSO for authentication lets you incorporate ExaVault within your existing infrastructure.

If you also enable SCIM provisioning, you can automatically provision user accounts within ExaVault without tedious, manual setup.

Automatic SSL Certificate Management

ExaVault Premium customers can enable automatic SSL certificate management in the appliance manager SSL Certificate page. This activates ongoing, automatic SSL registration and renewal for your domain.

Certificates are provided by Let's Encrypt. Let's Encrypt is a non-profit Certificate Authority, providing exceptional security that meets, or exceeds, that of comparable commercial Certificate Authorities. Let's Encrypt provides automated processes for managing and updating certificates.

ExaVault is programmatically integrated with Let's Encrypt, via the cloud service of our parent company Files.com, removing human interaction which can introduce human error into the certificate management process.

ExaVault monitors the expiration date of the SSL certificate and automatically installs a new one, so you don't have to monitor expiration dates. When a new certificate is created, your appliance's proxy and SFTP/FTP services are restarted to automatically apply the updates.

Two-Factor Authentication (2FA)

Upgrading to ExaVault Premium allows you to configure Two-Factor Authentication for your users.

To enable SMS (security codes sent as texts) for two-factor authentication, you must provide credentials for a Twilio account in the appliance manager.