Premium Features

Premium plans add support and administrative capabilities to ExaVault. Each feature is configured in the part of ExaVault that owns its behavior; this page identifies the plan distinction and links to the authoritative instructions.

Email and Phone Support

Premium plans include access to the ExaVault support team by email and phone. The team answers questions and helps resolve problems with your ExaVault installation.

Automatic Updates

Automatic Updates keep the ExaVault software and underlying Linux operating system current without requiring a replacement virtual-machine image. Administrators can schedule updates or apply one on demand through the Appliance Manager. Applying an update restarts the ExaVault application stack.

Automatic Updates explains configuration, maintenance-window planning, and version verification.

Single Sign-On and SCIM

Premium plans support SAML single sign-on and SCIM provisioning. SAML authenticates users for web access, while SCIM creates and maintains user and group records.

Single Sign-On, SAML, and SCIM covers configuration, lifecycle, and troubleshooting.

Automatic SSL Certificate Management

Premium plans can use automatic SSL certificate management. ExaVault obtains and renews a publicly trusted certificate for the appliance hostname through Let's Encrypt.

Installing or Updating an SSL Certificate explains the DNS and inbound validation requirements and how to troubleshoot issuance.

Two-Factor Authentication

Premium plans can require Two-Factor Authentication for password-based web sign-in. Supported methods include an authenticator app, SMS through a customer-managed Twilio account, and email verification.

Syslog Export

Premium plans can send Activity records to an external Syslog collector for ingestion by a security information and event management system or another logging platform.

Syslog Export documents configuration, transport, record format, and troubleshooting.