Trash Can

The Trash feature allows users to restore deleted files. It is available only to sites with HyperPrivacy Mode enabled. For most sites, deleted files can be restored within 30 days of deletion; some plans support the ability to change the Age of Files in Trash Bin setting for your site.

Who Can Restore

All users can access the Trash Can feature, but only files that you can restore will be listed.

Files Deleted From Your Home Folder

If a file from your Home folder is automatically deleted by a retention rule, you will have access to restore it from the Trash Can.

If a file from your Home folder is manually deleted by a user, it can be restored only by the user who uploaded the file.

Files Deleted From Your Shares

Files from your Shares folder that were automatically deleted by a retention rule must be restored by the owner of the folder that was shared with you.

Files from your Shares folder that were manually deleted by a user can be restored only by the user who uploaded the file. If you uploaded the file to your Shares, you will be able to restore it.

Deleted Files In Deleted Users Trash

Each deleted file appears in only one user's Trash Can. When a user has items in their Trash Can and the user is deleted, the files cannot be restored.

If an administrator needs to access items in a different user's trash, they must log in as that user. This probably means changing the user's password.

Quota

Files in the Trash Bin count against your storage quota. Quotas are calculated twice per day, so removing items from the Trash Bin is not immediately reflected in your quota.